Money and invoices
Your wallet, withdrawals, invoices and VAT.
- Invoices and documents
When a purchase invoice is issued, where to find it and what details complete it.
- Where is my sale's money?
When the buyer pays, the sale shows as pending in your Wallet; once released it moves to your available balance.
- What is a debt or a return label pending payment?
Money you owe Colectin, such as a case's return label or a carrier surcharge, deducted from your next sale.
- Why can I not withdraw my balance?
Usually it is verification, a bank account being checked, the 10.00 EUR minimum or a balance you cannot withdraw.
- Which VAT do I pay and why?
VAT on the Colectin fee and Colectin shipping follows your country. Colectin does not invoice the piece's price.
- How do I add or change my bank account?
It is managed in Account settings, Bank account, and only after you verify your identity. The check takes 1 to 2 business days.
Frequently asked questions
- When do I get paid for my sale?
With Colectin Shipping and meetup, the money moves to your available balance 3 days after delivery, or sooner if the buyer confirms everything went well, as long as there is no open dispute. With your own carrier, it is released when the buyer confirms receipt, and if you sell as a professional to a consumer, 15 days after delivery. Read how to get paid for your sales.
- Where is the money from my sale?
After payment, the sale shows as "pending" in your wallet and, when it is released, it becomes "available". If you have not verified your identity yet, the sale shows as "paid once you verify" and you are paid after verifying. Read how to get paid for your sales.
- How do I withdraw my money to the bank?
You request the withdrawal to your bank with Withdraw to bank; it is free and usually takes a few business days. The minimum is 10.00 EUR and you must have verified your identity. Read how to get paid for your sales.
- Why can't I withdraw my balance?
To withdraw you need to have verified your identity (the screen shows Verify to withdraw) and a minimum of 10.00 EUR. Promotional credit and amounts withheld for pending charges cannot be withdrawn, and the screen counts only the available balance, without pending sales or funds still arriving from Stripe. Read how to get paid for your sales.
- What is a debt or an unpaid label?
If you do not pay a return label or a shipping surcharge, it becomes a debt that you see in the wallet as "Return label owed". It will be deducted from your next sale if you do not pay it before with Pay now. Read how to get paid for your sales.
- Where do I download my invoices, and when do they arrive?
In Account settings > Documents you find the Colectin invoice and can use Download the month. The invoice for a purchase is issued as soon as the payment is released to the seller. If the order ends with a return or a refund and Colectin keeps its fee, it is issued once the order is closed. It is not issued while there is an open dispute or a pending refund. Read invoices and documents.
- What VAT do I pay, and why?
VAT applies to the Colectin fee. A buyer in Spain pays 21%, a consumer in another EU country pays the VAT of their country, and a company in another EU country with a VAT number valid in VIES for that same country pays 0%. Read invoices and documents.
Need more help?
Write to us from the support chat or by email.