When do I get paid for my sale?

With Colectin Shipping and meetup, the money moves to your available balance 3 days after delivery, or sooner if the buyer confirms everything went well, as long as there is no open dispute. With your own carrier, it is released when the buyer confirms receipt, and if you sell as a professional to a consumer, 15 days after delivery. Read how to get paid for your sales.

Where is the money from my sale?

After payment, the sale shows as "pending" in your wallet and, when it is released, it becomes "available". If you have not verified your identity yet, the sale shows as "paid once you verify" and you are paid after verifying. Read how to get paid for your sales.

How do I withdraw my money to the bank?

You request the withdrawal to your bank with Withdraw to bank; it is free and usually takes a few business days. The minimum is 10.00 EUR and you must have verified your identity. Read how to get paid for your sales.

Why can't I withdraw my balance?

To withdraw you need to have verified your identity (the screen shows Verify to withdraw) and a minimum of 10.00 EUR. Promotional credit and amounts withheld for pending charges cannot be withdrawn, and the screen counts only the available balance, without pending sales or funds still arriving from Stripe. Read how to get paid for your sales.

What is a debt or an unpaid label?

If you do not pay a return label or a shipping surcharge, it becomes a debt that you see in the wallet as "Return label owed". It will be deducted from your next sale if you do not pay it before with Pay now. Read how to get paid for your sales.

Why can I not withdraw my balance?

Updated October 24, 2026

There is almost always one of these four reasons: your identity is not verified, the bank account is being checked, you are under the minimum, or the balance you see cannot be withdrawn.

Verification

You need a verified identity to withdraw. Without it the wallet shows Verify to withdraw, and you cannot add or change a bank account before verifying either.

The bank account

If you have just added an account, it is checked in 1 to 2 business days, and you cannot withdraw until it is verified.

The minimum

The minimum is 10.00 EUR per withdrawal. There is no maximum other than the available balance.

Which balance cannot be withdrawn

Promotional credit cannot be withdrawn, and amounts held for pending charges cannot be withdrawn either.

The withdrawal screen shows only the balance available to withdraw: it leaves out pending sales and funds still arriving from Stripe.

If your account is suspended

With a suspended account you cannot withdraw. If you have a balance in your wallet, write to us through support to sort it out.

If you have verified and still cannot withdraw

Check whether you have a pending debt or an open chargeback. A chargeback leaves a pending balance that has to be settled with Settle now before you can withdraw again.

FAQs on this topic

When do I get paid for my sale?: With Colectin Shipping and meetup, the money moves to your available balance 3 days after delivery, or sooner if the buyer confirms everything went well, as long as there is no open dispute. With your own carrier, it is released when the buyer confirms receipt, and if you sell as a professional to a consumer, 15 days after delivery. Read how to get paid for your sales.
Where is the money from my sale?: After payment, the sale shows as "pending" in your wallet and, when it is released, it becomes "available". If you have not verified your identity yet, the sale shows as "paid once you verify" and you are paid after verifying. Read how to get paid for your sales.
How do I withdraw my money to the bank?: You request the withdrawal to your bank with Withdraw to bank; it is free and usually takes a few business days. The minimum is 10.00 EUR and you must have verified your identity. Read how to get paid for your sales.
Why can't I withdraw my balance?: To withdraw you need to have verified your identity (the screen shows Verify to withdraw) and a minimum of 10.00 EUR. Promotional credit and amounts withheld for pending charges cannot be withdrawn, and the screen counts only the available balance, without pending sales or funds still arriving from Stripe. Read how to get paid for your sales.
What is a debt or an unpaid label?: If you do not pay a return label or a shipping surcharge, it becomes a debt that you see in the wallet as "Return label owed". It will be deducted from your next sale if you do not pay it before with Pay now. Read how to get paid for your sales.

Need more help?

Write to us from the support chat or by email.

Go to support

support@colectin.com