When do I get paid for my sale?

With Colectin Shipping and meetup, the money moves to your available balance 3 days after delivery, or sooner if the buyer confirms everything went well, as long as there is no open dispute. With your own carrier, it is released when the buyer confirms receipt, and if you sell as a professional to a consumer, 15 days after delivery. Read how to get paid for your sales.

Where is the money from my sale?

After payment, the sale shows as "pending" in your wallet and, when it is released, it becomes "available". If you have not verified your identity yet, the sale shows as "paid once you verify" and you are paid after verifying. Read how to get paid for your sales.

How do I withdraw my money to the bank?

You request the withdrawal to your bank with Withdraw to bank; it is free and usually takes a few business days. The minimum is 10.00 EUR and you must have verified your identity. Read how to get paid for your sales.

Why can't I withdraw my balance?

To withdraw you need to have verified your identity (the screen shows Verify to withdraw) and a minimum of 10.00 EUR. Promotional credit and amounts withheld for pending charges cannot be withdrawn, and the screen counts only the available balance, without pending sales or funds still arriving from Stripe. Read how to get paid for your sales.

What is a debt or an unpaid label?

If you do not pay a return label or a shipping surcharge, it becomes a debt that you see in the wallet as "Return label owed". It will be deducted from your next sale if you do not pay it before with Pay now. Read how to get paid for your sales.

Where is my sale's money?

Updated October 24, 2026

When the buyer pays, the sale shows as pending in your Wallet. When it is released, it moves to your available balance, and from there you can withdraw it.

Pending and available

The withdrawal screen leaves out pending amounts and funds still arriving from Stripe, so it can show less than the transactions list.

When it is released

With Colectin Shipping and on a meetup handover, 3 days after delivery, or earlier if the buyer confirms that everything went well, as long as there is no open dispute.
If you sell as a business to a consumer buyer, 15 days after delivery. On those lines the buyer's confirmation only records receipt.
With your own carrier, when the buyer confirms receipt or when a dispute closes in your favour.

An open dispute, a live return or a chargeback block the release.

If you are not verified yet

The sale is held and shows with paid once you verify. You are paid the sale after you verify.

FAQs on this topic

When do I get paid for my sale?: With Colectin Shipping and meetup, the money moves to your available balance 3 days after delivery, or sooner if the buyer confirms everything went well, as long as there is no open dispute. With your own carrier, it is released when the buyer confirms receipt, and if you sell as a professional to a consumer, 15 days after delivery. Read how to get paid for your sales.
Where is the money from my sale?: After payment, the sale shows as "pending" in your wallet and, when it is released, it becomes "available". If you have not verified your identity yet, the sale shows as "paid once you verify" and you are paid after verifying. Read how to get paid for your sales.
How do I withdraw my money to the bank?: You request the withdrawal to your bank with Withdraw to bank; it is free and usually takes a few business days. The minimum is 10.00 EUR and you must have verified your identity. Read how to get paid for your sales.
Why can't I withdraw my balance?: To withdraw you need to have verified your identity (the screen shows Verify to withdraw) and a minimum of 10.00 EUR. Promotional credit and amounts withheld for pending charges cannot be withdrawn, and the screen counts only the available balance, without pending sales or funds still arriving from Stripe. Read how to get paid for your sales.
What is a debt or an unpaid label?: If you do not pay a return label or a shipping surcharge, it becomes a debt that you see in the wallet as "Return label owed". It will be deducted from your next sale if you do not pay it before with Pay now. Read how to get paid for your sales.

Need more help?

Write to us from the support chat or by email.

Go to support

support@colectin.com