How do I create an account?

With your email or with Google: press Sign up and choose an option. You must declare that you are 18 or older and then fill in the welcome form. Read how to create your account.

Which countries is Colectin in?

Colectin is in 22 countries: Spain, Austria, Belgium, Czechia, Germany, Estonia, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, the Netherlands, Poland, Portugal, Romania, Slovenia and Slovakia. Your account, addresses and purchases must be in one of them. Read how to create your account.

What is the difference between an Individual and a Business account?

Individual is for selling personal items from your collection; Business is for a registered company or shop and asks for a company name and a Company ID. The account type cannot be changed later: if you made a mistake, write to us through support. Read account types.

Do I have to verify my identity?

Not to list pieces, but you do to get paid for your sales and to withdraw money to your bank. Stripe runs the verification inside Colectin, in Account settings > Verification. Read how to verify your identity.

What do I need to verify, and how long does it take?

If you are an individual, a valid identity document (DNI, NIE or passport) and the IBAN of the account where you want to receive your earnings. Stripe estimates 2 to 3 business days to review the verification, and 1 to 2 more business days to check a new bank account. Read how to verify your identity.

How to verify your identity

Updated October 24, 2026

What it is for

Stripe, our payment partner, runs the identity verification. You see its form inside Colectin, in Account settings, Verification.

You do not need to be verified to list pieces. You do need it to get paid for your sales and to withdraw money to your bank.

What you need

If you are an individual: a valid identity document (DNI, NIE or passport) and the IBAN of the account where you want to receive your earnings.
If you are a business: also the company registration number (NIF), details of the legal representative and details of the owners.

Filling in the form takes a few minutes.

How long it takes

Stripe estimates 2 to 3 business days to review the verification. After that, a new bank account is checked in 1 to 2 more business days. You cannot withdraw money until the bank account is verified.

Verification states

In Verification you see where you are: not started, in progress, under review, verified seller, needs more info or rejected. If you are rejected, write to us through support: sending more details does not change the result.

When you are verified, your profile shows the Verified seller mark.

If you sell before you verify

If someone buys from you and you have not verified your account yet, the sale shows as paid once you verify. We tell you with the message Verify your identity to get paid. When you finish the verification, the payment goes ahead automatically.

Withdraw money

You ask for the withdrawal to your bank with Withdraw. Without verification, the screen shows Verify to withdraw. The minimum is 10.00 EUR per withdrawal. Promotional credit can be spent on purchases but cannot be withdrawn.

FAQs on this topic

How do I create an account?: With your email or with Google: press Sign up and choose an option. You must declare that you are 18 or older and then fill in the welcome form. Read how to create your account.
Which countries is Colectin in?: Colectin is in 22 countries: Spain, Austria, Belgium, Czechia, Germany, Estonia, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, the Netherlands, Poland, Portugal, Romania, Slovenia and Slovakia. Your account, addresses and purchases must be in one of them. Read how to create your account.
What is the difference between an Individual and a Business account?: Individual is for selling personal items from your collection; Business is for a registered company or shop and asks for a company name and a Company ID. The account type cannot be changed later: if you made a mistake, write to us through support. Read account types.
Do I have to verify my identity?: Not to list pieces, but you do to get paid for your sales and to withdraw money to your bank. Stripe runs the verification inside Colectin, in Account settings > Verification. Read how to verify your identity.
What do I need to verify, and how long does it take?: If you are an individual, a valid identity document (DNI, NIE or passport) and the IBAN of the account where you want to receive your earnings. Stripe estimates 2 to 3 business days to review the verification, and 1 to 2 more business days to check a new bank account. Read how to verify your identity.

Need more help?

Write to us from the support chat or by email.

Go to support

support@colectin.com