Getting started
Your account, your profile and what to know first.
- How to create your account
Sign up with your email or with Google, then complete the welcome form.
- How to verify your identity
Verify your identity to get paid for your sales and withdraw money to your bank.
- Individual or business account
The difference between an Individual and a Business account, and the details each one asks for.
- Which countries is Colectin available in?
Colectin is in 22 countries: Spain and 21 more. Only there can you sign up, save addresses and buy.
- What can I sell on Colectin?
Sports collectibles across 24 sports: cards, jerseys, autographs and more. Here is what the form asks for and what Colectin checks.
- How do I change my username, photo or details?
In Account settings, Profile you edit your name, bio, location and photo. Your username has its own button.
- Cómo contactar con Colectin
Escríbenos desde el chat de soporte o por correo electrónico.
Frequently asked questions
- How do I create an account?
With your email or with Google: press Sign up and choose an option. You must declare that you are 18 or older and then fill in the welcome form. Read how to create your account.
- Which countries is Colectin in?
Colectin is in 22 countries: Spain, Austria, Belgium, Czechia, Germany, Estonia, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, the Netherlands, Poland, Portugal, Romania, Slovenia and Slovakia. Your account, addresses and purchases must be in one of them. Read how to create your account.
- What is the difference between an Individual and a Business account?
Individual is for selling personal items from your collection; Business is for a registered company or shop and asks for a company name and a Company ID. The account type cannot be changed later: if you made a mistake, write to us through support. Read account types.
- Do I have to verify my identity?
Not to list pieces, but you do to get paid for your sales and to withdraw money to your bank. Stripe runs the verification inside Colectin, in Account settings > Verification. Read how to verify your identity.
- What do I need to verify, and how long does it take?
If you are an individual, a valid identity document (DNI, NIE or passport) and the IBAN of the account where you want to receive your earnings. Stripe estimates 2 to 3 business days to review the verification, and 1 to 2 more business days to check a new bank account. Read how to verify your identity.
- How do I contact Colectin?
If you are signed in, open the support chat. If not, write to support@colectin.com. Read how to contact Colectin.
Need more help?
Write to us from the support chat or by email.