How do I create an account?

With your email or with Google: press Sign up and choose an option. You must declare that you are 18 or older and then fill in the welcome form. Read how to create your account.

Which countries is Colectin in?

Colectin is in 22 countries: Spain, Austria, Belgium, Czechia, Germany, Estonia, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, the Netherlands, Poland, Portugal, Romania, Slovenia and Slovakia. Your account, addresses and purchases must be in one of them. Read how to create your account.

What is the difference between an Individual and a Business account?

Individual is for selling personal items from your collection; Business is for a registered company or shop and asks for a company name and a Company ID. The account type cannot be changed later: if you made a mistake, write to us through support. Read account types.

Do I have to verify my identity?

Not to list pieces, but you do to get paid for your sales and to withdraw money to your bank. Stripe runs the verification inside Colectin, in Account settings > Verification. Read how to verify your identity.

What do I need to verify, and how long does it take?

If you are an individual, a valid identity document (DNI, NIE or passport) and the IBAN of the account where you want to receive your earnings. Stripe estimates 2 to 3 business days to review the verification, and 1 to 2 more business days to check a new bank account. Read how to verify your identity.

Cómo contactar con Colectin

Updated October 24, 2026

Chat de soporte

Si tienes una cuenta, abre el chat de soporte y cuéntanos qué pasa. Si tu consulta es sobre un pedido, elige el pedido en el chat.

Correo electrónico

También puedes escribirnos a support@colectin.com.

FAQs on this topic

How do I create an account?: With your email or with Google: press Sign up and choose an option. You must declare that you are 18 or older and then fill in the welcome form. Read how to create your account.
Which countries is Colectin in?: Colectin is in 22 countries: Spain, Austria, Belgium, Czechia, Germany, Estonia, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, the Netherlands, Poland, Portugal, Romania, Slovenia and Slovakia. Your account, addresses and purchases must be in one of them. Read how to create your account.
What is the difference between an Individual and a Business account?: Individual is for selling personal items from your collection; Business is for a registered company or shop and asks for a company name and a Company ID. The account type cannot be changed later: if you made a mistake, write to us through support. Read account types.
Do I have to verify my identity?: Not to list pieces, but you do to get paid for your sales and to withdraw money to your bank. Stripe runs the verification inside Colectin, in Account settings > Verification. Read how to verify your identity.
What do I need to verify, and how long does it take?: If you are an individual, a valid identity document (DNI, NIE or passport) and the IBAN of the account where you want to receive your earnings. Stripe estimates 2 to 3 business days to review the verification, and 1 to 2 more business days to check a new bank account. Read how to verify your identity.

Need more help?

Write to us from the support chat or by email.

Go to support

support@colectin.com