How do I create an account?

With your email or with Google: press Sign up and choose an option. You must declare that you are 18 or older and then fill in the welcome form. Read how to create your account.

Which countries is Colectin in?

Colectin is in 22 countries: Spain, Austria, Belgium, Czechia, Germany, Estonia, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, the Netherlands, Poland, Portugal, Romania, Slovenia and Slovakia. Your account, addresses and purchases must be in one of them. Read how to create your account.

What is the difference between an Individual and a Business account?

Individual is for selling personal items from your collection; Business is for a registered company or shop and asks for a company name and a Company ID. The account type cannot be changed later: if you made a mistake, write to us through support. Read account types.

Do I have to verify my identity?

Not to list pieces, but you do to get paid for your sales and to withdraw money to your bank. Stripe runs the verification inside Colectin, in Account settings > Verification. Read how to verify your identity.

What do I need to verify, and how long does it take?

If you are an individual, a valid identity document (DNI, NIE or passport) and the IBAN of the account where you want to receive your earnings. Stripe estimates 2 to 3 business days to review the verification, and 1 to 2 more business days to check a new bank account. Read how to verify your identity.

Which countries is Colectin available in?

Updated October 24, 2026

Colectin is in 22 countries: Spain, Austria, Belgium, Czechia, Germany, Estonia, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Romania, Slovenia and Slovakia.

What this list decides

The list decides where you can sign up, save an address and buy. Your country has to be one of them. You do not need to be in one of these countries to see the catalogue: anyone can browse it.

Countries where we are not

Bulgaria, Cyprus, Denmark, Finland and Sweden are not open, nor any other EU country not listed above. The list is Spain plus the 21 countries Correos ships to from Spain and accepts returns from.

Territories you cannot use

Territories of those countries outside the EU VAT area, such as the Canary Islands, Ceuta and Melilla, are not accepted for addresses or for payment.

Shipping

Colectin Shipping labels start only from Spain, but a buyer in any of the 22 countries can receive the parcel. Read shipping modes and how to create your account.

FAQs on this topic

How do I create an account?: With your email or with Google: press Sign up and choose an option. You must declare that you are 18 or older and then fill in the welcome form. Read how to create your account.
Which countries is Colectin in?: Colectin is in 22 countries: Spain, Austria, Belgium, Czechia, Germany, Estonia, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, the Netherlands, Poland, Portugal, Romania, Slovenia and Slovakia. Your account, addresses and purchases must be in one of them. Read how to create your account.
What is the difference between an Individual and a Business account?: Individual is for selling personal items from your collection; Business is for a registered company or shop and asks for a company name and a Company ID. The account type cannot be changed later: if you made a mistake, write to us through support. Read account types.
Do I have to verify my identity?: Not to list pieces, but you do to get paid for your sales and to withdraw money to your bank. Stripe runs the verification inside Colectin, in Account settings > Verification. Read how to verify your identity.
What do I need to verify, and how long does it take?: If you are an individual, a valid identity document (DNI, NIE or passport) and the IBAN of the account where you want to receive your earnings. Stripe estimates 2 to 3 business days to review the verification, and 1 to 2 more business days to check a new bank account. Read how to verify your identity.

Need more help?

Write to us from the support chat or by email.

Go to support

support@colectin.com