The three shipping modes
Updated October 24, 2026
Colectin Shipping
After payment, Colectin buys the label for you. While it is being prepared you see the notice We're buying the label now. It usually appears within a few minutes, and you'll be able to print it from here. Then you download or print it from the order with Download label (A4), Download label (A6) or Print label.
You drop it off at any Correos office or at a Citypaq locker when the service allows it. At the Citypaq you choose "Depositar" and scan the label code. The Correos estimate is 1 to 2 business days on Premium and 2 to 4 to a pickup point or 3 to 5 to your door on Standard.
If the label is delayed you see the notice The shipping label is delayed: you do not have to do anything and you keep the piece. The clock does not start until the label exists.
Your own carrier
With Manual you ship with the carrier you want. Afterwards you register the carrier, the tracking number and an https tracking link. Those three are mandatory and registering them is the "I shipped it" action. Colectin registers nothing with the carrier: the buyer follows the carrier's page.
Meetup handover
There is no label and no carrier. The buyer collects the piece and the handover is recorded by scanning a QR or typing a code.
If the buyer does not collect the order, it is cancelled automatically 30 days after payment, and you can cancel it as uncollected from 7 days after payment.
If the buyer does not show up, you cancel and the buyer gets a full refund, with no case. If the seller does not show up, the buyer reports it and the case only offers cancel and refund: you can accept it or an admin decides.
Cancelling before it leaves
You can cancel a paid order with a full refund while the piece has not left. With Colectin Shipping, until the carrier's first scan: having the label does not prevent it. With your carrier, until you mark it shipped. With a meetup handover, until the handover is recorded.
Countries
Colectin operates in 22 countries. Bulgaria, Cyprus, Denmark, Finland and Sweden are not open. The list limits signup, addresses and checkout, not browsing. Colectin Shipping labels start only from Spain, but a buyer in the 22 countries can receive them.