How much does shipping cost?

With Colectin Shipping the buyer pays the carrier's rate and chooses the cheapest or the fastest option. With Manual shipping, the seller sets the package price, or can offer free shipping and ship at their own cost. Read shipping settings.

Which shipping modes are there?

There are three: Colectin Shipping (carrier-quoted, with automatic label and tracking), Manual (with your own carrier) and meetup. Each piece can have its own, and the mode your new pieces use by default is set in Default shipping mode. Read shipping modes.

How do I hand over my parcel with Colectin Shipping?

Colectin buys the label automatically after payment; you download or print it from the order, in A4 or A6. You drop the parcel at any Correos office or at a Citypaq, if the label's service allows it. Read shipping modes.

How long do I have to ship, and what happens if I do not ship in 7 days?

You have 7 calendar days to get the parcel moving: with Colectin Shipping they count from when the label is created, and with your own carrier, from payment. Colectin does not cancel the order automatically; an admin reviews it and can cancel it with a full refund to the buyer. Read shipping within 7 days.

How do I track my order?

With Colectin Shipping you see Estimated arrival, a date range counting business days from when the carrier receives the parcel. With your own carrier you see the carrier and the tracking link, and you follow the parcel on the carrier's page. Read tracking and arrival.

Tracking and estimated arrival

Updated October 24, 2026

Estimated arrival

On a Colectin Shipping order that has left and is not delivered yet, the buyer and the seller see Estimated arrival as a date range.

The range counts business days, so it skips Saturdays and Sundays, and it starts on the day the carrier received the parcel. The Correos timings are 1 to 2 business days on Premium, 2 to 4 to a pickup point on Standard and 3 to 5 to your door on Standard.

With your own carrier

On an order with your own carrier you see the carrier and the tracking link the seller registered. The buyer follows the carrier's page.

When there is no estimated arrival

There is no estimated arrival on own-carrier orders, on a meetup handover, or on orders already delivered, cancelled or returned.

Confirming receipt

On a Colectin Shipping order, the buyer can confirm receipt even if the carrier has not marked it, 10 calendar days after dispatch.

FAQs on this topic

How much does shipping cost?: With Colectin Shipping the buyer pays the carrier's rate and chooses the cheapest or the fastest option. With Manual shipping, the seller sets the package price, or can offer free shipping and ship at their own cost. Read shipping settings.
Which shipping modes are there?: There are three: Colectin Shipping (carrier-quoted, with automatic label and tracking), Manual (with your own carrier) and meetup. Each piece can have its own, and the mode your new pieces use by default is set in Default shipping mode. Read shipping modes.
How do I hand over my parcel with Colectin Shipping?: Colectin buys the label automatically after payment; you download or print it from the order, in A4 or A6. You drop the parcel at any Correos office or at a Citypaq, if the label's service allows it. Read shipping modes.
How long do I have to ship, and what happens if I do not ship in 7 days?: You have 7 calendar days to get the parcel moving: with Colectin Shipping they count from when the label is created, and with your own carrier, from payment. Colectin does not cancel the order automatically; an admin reviews it and can cancel it with a full refund to the buyer. Read shipping within 7 days.
How do I track my order?: With Colectin Shipping you see Estimated arrival, a date range counting business days from when the carrier receives the parcel. With your own carrier you see the carrier and the tracking link, and you follow the parcel on the carrier's page. Read tracking and arrival.

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