How much does shipping cost?

With Colectin Shipping the buyer pays the carrier's rate and chooses the cheapest or the fastest option. With Manual shipping, the seller sets the package price, or can offer free shipping and ship at their own cost. Read shipping settings.

Which shipping modes are there?

There are three: Colectin Shipping (carrier-quoted, with automatic label and tracking), Manual (with your own carrier) and meetup. Each piece can have its own, and the mode your new pieces use by default is set in Default shipping mode. Read shipping modes.

How do I hand over my parcel with Colectin Shipping?

Colectin buys the label automatically after payment; you download or print it from the order, in A4 or A6. You drop the parcel at any Correos office or at a Citypaq, if the label's service allows it. Read shipping modes.

How long do I have to ship, and what happens if I do not ship in 7 days?

You have 7 calendar days to get the parcel moving: with Colectin Shipping they count from when the label is created, and with your own carrier, from payment. Colectin does not cancel the order automatically; an admin reviews it and can cancel it with a full refund to the buyer. Read shipping within 7 days.

How do I track my order?

With Colectin Shipping you see Estimated arrival, a date range counting business days from when the carrier receives the parcel. With your own carrier you see the carrier and the tracking link, and you follow the parcel on the carrier's page. Read tracking and arrival.

You have 7 days to send the order

Updated October 24, 2026

How the 7 days are counted

You have 7 calendar days to get the parcel moving.

With Colectin Shipping they count from when the label is created. If the label does not exist yet, the clock has not started: waiting for the label does not count against you. With your own carrier they count from payment.

What happens after 7 days

Nothing is cancelled automatically for not shipping.

With Colectin Shipping, 7 days after the label, Colectin checks the parcel's real status with the carrier. If the parcel has moved, the order is marked as shipped. If not, the order goes to the team's review queue and stays there.

An admin can cancel and refund the order to the buyer after a last check, and the buyer gets the full amount.

With your own carrier

Orders with your own carrier do not go through that check. They reach the same review queue 7 days after payment. Meetup orders do not enter this review.

From 7 days after payment, the buyer can open a case for an order that did not arrive. The case can pay the full amount, part of it or nothing, depending on the evidence.

If the label is delayed

If the label takes time, you will see that the shipping label is delayed and you do not have to do anything: keep the piece and wait until you can print it. The buyer can confirm their address to help unlock it.

FAQs on this topic

How much does shipping cost?: With Colectin Shipping the buyer pays the carrier's rate and chooses the cheapest or the fastest option. With Manual shipping, the seller sets the package price, or can offer free shipping and ship at their own cost. Read shipping settings.
Which shipping modes are there?: There are three: Colectin Shipping (carrier-quoted, with automatic label and tracking), Manual (with your own carrier) and meetup. Each piece can have its own, and the mode your new pieces use by default is set in Default shipping mode. Read shipping modes.
How do I hand over my parcel with Colectin Shipping?: Colectin buys the label automatically after payment; you download or print it from the order, in A4 or A6. You drop the parcel at any Correos office or at a Citypaq, if the label's service allows it. Read shipping modes.
How long do I have to ship, and what happens if I do not ship in 7 days?: You have 7 calendar days to get the parcel moving: with Colectin Shipping they count from when the label is created, and with your own carrier, from payment. Colectin does not cancel the order automatically; an admin reviews it and can cancel it with a full refund to the buyer. Read shipping within 7 days.
How do I track my order?: With Colectin Shipping you see Estimated arrival, a date range counting business days from when the carrier receives the parcel. With your own carrier you see the carrier and the tracking link, and you follow the parcel on the carrier's page. Read tracking and arrival.

Need more help?

Write to us from the support chat or by email.

Go to support

support@colectin.com