Shipping
Shipping modes, labels, deadlines and tracking.
- The three shipping modes
Colectin Shipping, your own carrier and the meetup handover, with their timings and limits.
- You have 7 days to send the order
How the 7 days are counted, what happens when they pass and what changes with your carrier.
- Tracking and estimated arrival
Where to see the shipping status and when an estimated arrival appears.
- How do I print and hand over the label?
Colectin buys the label after payment: you download or print it from the order and drop the parcel at Correos or a Citypaq.
- What happens if the carrier charges a surcharge for weight or size?
If the parcel weighs or measures more than declared, the carrier may add a surcharge that is deducted from the sale amount.
- What happens if the parcel is lost or arrives damaged?
Open a case from the order, up to 3 days after delivery, or sooner if the order has already gone out.
- How is a lot shipped?
A lot ships as one parcel. The seller confirms the real parcel's weight and box, and the buyer sees the shipping at checkout.
Frequently asked questions
- How much does shipping cost?
With Colectin Shipping the buyer pays the carrier's rate and chooses the cheapest or the fastest option. With Manual shipping, the seller sets the package price, or can offer free shipping and ship at their own cost. Read shipping settings.
- Which shipping modes are there?
There are three: Colectin Shipping (carrier-quoted, with automatic label and tracking), Manual (with your own carrier) and meetup. Each piece can have its own, and the mode your new pieces use by default is set in Default shipping mode. Read shipping modes.
- How do I hand over my parcel with Colectin Shipping?
Colectin buys the label automatically after payment; you download or print it from the order, in A4 or A6. You drop the parcel at any Correos office or at a Citypaq, if the label's service allows it. Read shipping modes.
- How long do I have to ship, and what happens if I do not ship in 7 days?
You have 7 calendar days to get the parcel moving: with Colectin Shipping they count from when the label is created, and with your own carrier, from payment. Colectin does not cancel the order automatically; an admin reviews it and can cancel it with a full refund to the buyer. Read shipping within 7 days.
- How do I track my order?
With Colectin Shipping you see Estimated arrival, a date range counting business days from when the carrier receives the parcel. With your own carrier you see the carrier and the tracking link, and you follow the parcel on the carrier's page. Read tracking and arrival.
- Can I offer a meetup?
Yes, with Offer a free meetup. There is no label or carrier: the buyer collects the piece and the handover is recorded by scanning a QR or typing a code. The buyer's address is shared with the seller only after payment. Read shipping modes.
- Can I ship with Colectin Shipping from outside Spain?
No. Colectin Shipping only works if you ship from Spain; from any of the other 21 countries you can only use Manual mode. A buyer in any of the 22 countries can receive the parcel. Read shipping settings.
Need more help?
Write to us from the support chat or by email.