How much does shipping cost?

With Colectin Shipping the buyer pays the carrier's rate and chooses the cheapest or the fastest option. With Manual shipping, the seller sets the package price, or can offer free shipping and ship at their own cost. Read shipping settings.

Which shipping modes are there?

There are three: Colectin Shipping (carrier-quoted, with automatic label and tracking), Manual (with your own carrier) and meetup. Each piece can have its own, and the mode your new pieces use by default is set in Default shipping mode. Read shipping modes.

How do I hand over my parcel with Colectin Shipping?

Colectin buys the label automatically after payment; you download or print it from the order, in A4 or A6. You drop the parcel at any Correos office or at a Citypaq, if the label's service allows it. Read shipping modes.

How long do I have to ship, and what happens if I do not ship in 7 days?

You have 7 calendar days to get the parcel moving: with Colectin Shipping they count from when the label is created, and with your own carrier, from payment. Colectin does not cancel the order automatically; an admin reviews it and can cancel it with a full refund to the buyer. Read shipping within 7 days.

How do I track my order?

With Colectin Shipping you see Estimated arrival, a date range counting business days from when the carrier receives the parcel. With your own carrier you see the carrier and the tracking link, and you follow the parcel on the carrier's page. Read tracking and arrival.

How do I print and hand over the label?

Updated October 24, 2026

The Colectin Shipping label is bought automatically right after payment. While it is being prepared you see We're buying the label now. It usually appears within a few minutes, and you'll be able to print it from here.

Print or download

From the order you can use Print label, Download label (A4) for a normal printer or Download label (A6) for a label printer.

Where to hand over the parcel

You can drop it at any Correos office. If your parcel's service allows it, you can also leave it at a Citypaq locker: there you choose Depositar and scan the label's barcode.

The order tells you which case is yours:

Drop it at any Correos office or a Citypaq locker.
Drop it at a Correos office. This kind of parcel can't be left at a Citypaq locker.
Drop it at a Correos office. We can't confirm this parcel's service accepts a Citypaq locker.

If the label is delayed

If the label is delayed you see The shipping label is delayed. You do not have to do anything: keep the piece. The buyer can confirm their address to speed it up. The 7-day shipping deadline does not start until the label exists.

Read when you have to ship, shipping modes and shipping settings.

FAQs on this topic

How much does shipping cost?: With Colectin Shipping the buyer pays the carrier's rate and chooses the cheapest or the fastest option. With Manual shipping, the seller sets the package price, or can offer free shipping and ship at their own cost. Read shipping settings.
Which shipping modes are there?: There are three: Colectin Shipping (carrier-quoted, with automatic label and tracking), Manual (with your own carrier) and meetup. Each piece can have its own, and the mode your new pieces use by default is set in Default shipping mode. Read shipping modes.
How do I hand over my parcel with Colectin Shipping?: Colectin buys the label automatically after payment; you download or print it from the order, in A4 or A6. You drop the parcel at any Correos office or at a Citypaq, if the label's service allows it. Read shipping modes.
How long do I have to ship, and what happens if I do not ship in 7 days?: You have 7 calendar days to get the parcel moving: with Colectin Shipping they count from when the label is created, and with your own carrier, from payment. Colectin does not cancel the order automatically; an admin reviews it and can cancel it with a full refund to the buyer. Read shipping within 7 days.
How do I track my order?: With Colectin Shipping you see Estimated arrival, a date range counting business days from when the carrier receives the parcel. With your own carrier you see the carrier and the tracking link, and you follow the parcel on the carrier's page. Read tracking and arrival.

Need more help?

Write to us from the support chat or by email.

Go to support

support@colectin.com