When do I get paid for my sale?

With Colectin Shipping and meetup, the money moves to your available balance 3 days after delivery, or sooner if the buyer confirms everything went well, as long as there is no open dispute. With your own carrier, it is released when the buyer confirms receipt, and if you sell as a professional to a consumer, 15 days after delivery. Read how to get paid for your sales.

Where is the money from my sale?

After payment, the sale shows as "pending" in your wallet and, when it is released, it becomes "available". If you have not verified your identity yet, the sale shows as "paid once you verify" and you are paid after verifying. Read how to get paid for your sales.

How do I withdraw my money to the bank?

You request the withdrawal to your bank with Withdraw to bank; it is free and usually takes a few business days. The minimum is 10.00 EUR and you must have verified your identity. Read how to get paid for your sales.

Why can't I withdraw my balance?

To withdraw you need to have verified your identity (the screen shows Verify to withdraw) and a minimum of 10.00 EUR. Promotional credit and amounts withheld for pending charges cannot be withdrawn, and the screen counts only the available balance, without pending sales or funds still arriving from Stripe. Read how to get paid for your sales.

What is a debt or an unpaid label?

If you do not pay a return label or a shipping surcharge, it becomes a debt that you see in the wallet as "Return label owed". It will be deducted from your next sale if you do not pay it before with Pay now. Read how to get paid for your sales.

Which VAT do I pay and why?

Updated October 24, 2026

VAT on Colectin's services follows the buyer's country. In Spain a consumer pays 21%, and in each launch country its standard rate applies.

What carries VAT

The Colectin fee and, where there is one, Colectin shipping. The piece's price is not invoiced by Colectin: the seller keeps all of it.

If you buy as a business

A business in another EU country with an EU VAT number valid in VIES for that same country is reverse charged: 0% VAT on Colectin's fees. A Spanish business always pays 21%.

If VIES does not recognise the number, does not answer or the number was never checked, VAT is applied as for a consumer of that country until the number validates.

If you sell

A business issues its own invoice for each sale, with its VAT. A private seller issues no invoice: there is no VAT between private people.

A shipping surcharge charged to you carries your country's VAT and has its own invoice.

Your billing details

You edit them in Settings, Plan & billing, Billing details card. The Company ID is mandatory for a Business account, and the EU VAT number is optional and only counts when VIES says it is valid.

FAQs on this topic

When do I get paid for my sale?: With Colectin Shipping and meetup, the money moves to your available balance 3 days after delivery, or sooner if the buyer confirms everything went well, as long as there is no open dispute. With your own carrier, it is released when the buyer confirms receipt, and if you sell as a professional to a consumer, 15 days after delivery. Read how to get paid for your sales.
Where is the money from my sale?: After payment, the sale shows as "pending" in your wallet and, when it is released, it becomes "available". If you have not verified your identity yet, the sale shows as "paid once you verify" and you are paid after verifying. Read how to get paid for your sales.
How do I withdraw my money to the bank?: You request the withdrawal to your bank with Withdraw to bank; it is free and usually takes a few business days. The minimum is 10.00 EUR and you must have verified your identity. Read how to get paid for your sales.
Why can't I withdraw my balance?: To withdraw you need to have verified your identity (the screen shows Verify to withdraw) and a minimum of 10.00 EUR. Promotional credit and amounts withheld for pending charges cannot be withdrawn, and the screen counts only the available balance, without pending sales or funds still arriving from Stripe. Read how to get paid for your sales.
What is a debt or an unpaid label?: If you do not pay a return label or a shipping surcharge, it becomes a debt that you see in the wallet as "Return label owed". It will be deducted from your next sale if you do not pay it before with Pay now. Read how to get paid for your sales.

Need more help?

Write to us from the support chat or by email.

Go to support

support@colectin.com