Invoices and documents
Updated October 24, 2026
When the purchase invoice is issued
Colectin's invoice for a purchase is issued as soon as the payment is released to the seller. When an order ends with a withdrawal, a return, a partial refund or a cancelled item and Colectin keeps its fee, the invoice is issued once the order is closed and covers only what Colectin keeps. It is not issued at payment or at delivery, and it is not issued while there is an open dispute or a pending refund. An order refunded in full, Colectin's fee included, does not generate a purchase invoice.
That invoice covers the Colectin fee and, where there is one, Colectin Shipping. The piece's price is not invoiced by Colectin: a private seller issues no invoice, and a professional seller issues their own.
Where you find it
In Settings, Documents. You download it with Colectin invoice, and you can download the whole month with Download the month. The invoice also appears on the order and on the matching wallet transaction.
Plans and surcharges
The invoice for a plan and the one for a boost are issued at payment.
A shipping surcharge, for weight or size, has its own invoice to the seller, with their country's VAT, and appears in the Shipping corrections section.
A withdrawal return label has its own invoice, one per return.
Your billing details
If your account is a Business one, the Company ID is mandatory, 2 to 30 characters, and it is printed on every company document. It is not checked in VIES and it does not change the VAT.
The EU VAT number is optional and can be entered with or without the country prefix. It is printed on documents only when VIES says it is valid, and it is the only number with a tax effect. Both are edited in Settings, Plan & billing, Billing details card, with Save and check in VIES.
Which VAT applies
The VAT on Colectin's services follows the buyer's country. A consumer pays their country's VAT. A business in another EU country with a VAT number valid in VIES for that same country is reverse charged, with 0% VAT on Colectin's fees. A Spanish business pays 21%.
If VIES does not recognise the number, does not answer or the number was never checked, Colectin applies VAT as for a consumer of that country until the number validates.