When do I get paid for my sale?

With Colectin Shipping and meetup, the money moves to your available balance 3 days after delivery, or sooner if the buyer confirms everything went well, as long as there is no open dispute. With your own carrier, it is released when the buyer confirms receipt, and if you sell as a professional to a consumer, 15 days after delivery. Read how to get paid for your sales.

Where is the money from my sale?

After payment, the sale shows as "pending" in your wallet and, when it is released, it becomes "available". If you have not verified your identity yet, the sale shows as "paid once you verify" and you are paid after verifying. Read how to get paid for your sales.

How do I withdraw my money to the bank?

You request the withdrawal to your bank with Withdraw to bank; it is free and usually takes a few business days. The minimum is 10.00 EUR and you must have verified your identity. Read how to get paid for your sales.

Why can't I withdraw my balance?

To withdraw you need to have verified your identity (the screen shows Verify to withdraw) and a minimum of 10.00 EUR. Promotional credit and amounts withheld for pending charges cannot be withdrawn, and the screen counts only the available balance, without pending sales or funds still arriving from Stripe. Read how to get paid for your sales.

What is a debt or an unpaid label?

If you do not pay a return label or a shipping surcharge, it becomes a debt that you see in the wallet as "Return label owed". It will be deducted from your next sale if you do not pay it before with Pay now. Read how to get paid for your sales.

What is a debt or a return label pending payment?

Updated October 24, 2026

A debt is money you owe Colectin. For example, the return label of a case, which the seller pays, or a carrier surcharge for weight or size.

Where you see it

In the Wallet, as "Etiqueta de devolución pendiente de pago" or as the matching surcharge. There you can pay it with Pay now.

How it is collected if you do not pay

It is deducted from your next sale. If you do not pay it first, the amount keeps coming off the next sale you make.

Shipping surcharges

A carrier surcharge for weight or size has its own invoice in your name, with your country's VAT, and appears in the Shipping corrections section. If you do not pay it, it becomes a debt and comes off your next sale.

FAQs on this topic

When do I get paid for my sale?: With Colectin Shipping and meetup, the money moves to your available balance 3 days after delivery, or sooner if the buyer confirms everything went well, as long as there is no open dispute. With your own carrier, it is released when the buyer confirms receipt, and if you sell as a professional to a consumer, 15 days after delivery. Read how to get paid for your sales.
Where is the money from my sale?: After payment, the sale shows as "pending" in your wallet and, when it is released, it becomes "available". If you have not verified your identity yet, the sale shows as "paid once you verify" and you are paid after verifying. Read how to get paid for your sales.
How do I withdraw my money to the bank?: You request the withdrawal to your bank with Withdraw to bank; it is free and usually takes a few business days. The minimum is 10.00 EUR and you must have verified your identity. Read how to get paid for your sales.
Why can't I withdraw my balance?: To withdraw you need to have verified your identity (the screen shows Verify to withdraw) and a minimum of 10.00 EUR. Promotional credit and amounts withheld for pending charges cannot be withdrawn, and the screen counts only the available balance, without pending sales or funds still arriving from Stripe. Read how to get paid for your sales.
What is a debt or an unpaid label?: If you do not pay a return label or a shipping surcharge, it becomes a debt that you see in the wallet as "Return label owed". It will be deducted from your next sale if you do not pay it before with Pay now. Read how to get paid for your sales.

Need more help?

Write to us from the support chat or by email.

Go to support

support@colectin.com