When do I get paid for my sale?

With Colectin Shipping and meetup, the money moves to your available balance 3 days after delivery, or sooner if the buyer confirms everything went well, as long as there is no open dispute. With your own carrier, it is released when the buyer confirms receipt, and if you sell as a professional to a consumer, 15 days after delivery. Read how to get paid for your sales.

Where is the money from my sale?

After payment, the sale shows as "pending" in your wallet and, when it is released, it becomes "available". If you have not verified your identity yet, the sale shows as "paid once you verify" and you are paid after verifying. Read how to get paid for your sales.

How do I withdraw my money to the bank?

You request the withdrawal to your bank with Withdraw to bank; it is free and usually takes a few business days. The minimum is 10.00 EUR and you must have verified your identity. Read how to get paid for your sales.

Why can't I withdraw my balance?

To withdraw you need to have verified your identity (the screen shows Verify to withdraw) and a minimum of 10.00 EUR. Promotional credit and amounts withheld for pending charges cannot be withdrawn, and the screen counts only the available balance, without pending sales or funds still arriving from Stripe. Read how to get paid for your sales.

What is a debt or an unpaid label?

If you do not pay a return label or a shipping surcharge, it becomes a debt that you see in the wallet as "Return label owed". It will be deducted from your next sale if you do not pay it before with Pay now. Read how to get paid for your sales.

How do I add or change my bank account?

Updated October 24, 2026

Where it is

In Account settings > Bank account you see the linked account with its name and last four digits, and a status badge: Verified, Verifying or Action needed. If you have none yet, the screen explains that your earnings arrive there.

Identity verification first

You can only add or change a bank account after verifying your identity. Without verification, the screen says so and offers Get verified. If verification is in progress, the bank account is added as soon as it completes, and the notice says it usually takes 1 to 2 business days.

Add or change the account

Use Add bank account the first time, Change account afterwards, or Update details if the account needs an action. Stripe, our payment partner, manages it in a panel inside Colectin. When you close it, the new account syncs at once.

Only accounts in your own name are accepted: payouts to other people's accounts are not allowed.

The check

While it is checked, the badge reads Verifying: it usually takes 1 to 2 business days and you cannot withdraw until it is verified. If it fails, the notice asks you to check the IBAN and the account holder's name and try again.

Security

If your last sign-in is older than 10 minutes, before changing the bank account Colectin asks you to Confirm it's you, with your password, Google or an emailed link, whichever your account has.

Withdrawals are requested from the wallet: they are not automatic and they are free. The minimum is 10.00 EUR per withdrawal.

FAQs on this topic

When do I get paid for my sale?: With Colectin Shipping and meetup, the money moves to your available balance 3 days after delivery, or sooner if the buyer confirms everything went well, as long as there is no open dispute. With your own carrier, it is released when the buyer confirms receipt, and if you sell as a professional to a consumer, 15 days after delivery. Read how to get paid for your sales.
Where is the money from my sale?: After payment, the sale shows as "pending" in your wallet and, when it is released, it becomes "available". If you have not verified your identity yet, the sale shows as "paid once you verify" and you are paid after verifying. Read how to get paid for your sales.
How do I withdraw my money to the bank?: You request the withdrawal to your bank with Withdraw to bank; it is free and usually takes a few business days. The minimum is 10.00 EUR and you must have verified your identity. Read how to get paid for your sales.
Why can't I withdraw my balance?: To withdraw you need to have verified your identity (the screen shows Verify to withdraw) and a minimum of 10.00 EUR. Promotional credit and amounts withheld for pending charges cannot be withdrawn, and the screen counts only the available balance, without pending sales or funds still arriving from Stripe. Read how to get paid for your sales.
What is a debt or an unpaid label?: If you do not pay a return label or a shipping surcharge, it becomes a debt that you see in the wallet as "Return label owed". It will be deducted from your next sale if you do not pay it before with Pay now. Read how to get paid for your sales.

Need more help?

Write to us from the support chat or by email.

Go to support

support@colectin.com