Account and safety
Privacy, data, safety and your account.
- Delete your account and download your data
How to download your data, what must be closed to delete your account, and what happens next.
- How do I report a listing?
On the listing, Report this listing opens your email with a prepared message to support@colectin.com.
- How do I manage cookies and my privacy?
Configure cookies lets you choose Necessary, Analytics and Marketing; your data is downloaded from Settings, Privacy.
- How do I change my password or email?
The password is changed from Security, with an email link. The sign-in email cannot be changed from settings: write to support.
- Why is my account suspended or blocked?
An admin decides it, with a reason. Account status shows the reason and, for a suspension, you can appeal by email.
- How do I choose which notifications and emails I get?
Choose by category and channel what you get by email, push and in the app. Order and money notices are mandatory.
- Tips for buying and selling safely
Always pay inside Colectin, keep contact details in the chat and check the photos before you buy.
Frequently asked questions
- How do I delete my account?
In Account settings > Security (or in Profile), press Delete account and type ELIMINAR to confirm. It is immediate and cannot be undone. Read deleting your account.
- Why can't I delete my account?
You cannot while you have something open: orders in progress, a payment in progress, an open dispute, a payout that has not reached your bank, a wallet balance, a debt, an active subscription, an open offer or a pending DAC7 tax data request. A subscription already set to cancel at the end of the period does not block it, and the screen tells you what is missing. Read deleting your account.
- Which data is deleted and which is kept?
Your profile is anonymised and your personal data is deleted, such as addresses, favourites, notifications, cart and billing details. Orders, wallet movements, invoices, dispute evidence and Stripe records are kept anonymised for 7 years. Read deleting your account.
- How do I download my data?
In Account settings > Privacy > Download your data, press Download data and your browser saves a JSON file at once. It includes at most the 5,000 most recent records of each section; if it was cut, write to support@colectin.com and we send you the full history within 30 days. Read deleting your account and downloading your data.
- How do I report a listing?
On the piece page, press Report this listing: your email app opens with a prepared message to support@colectin.com. Read how to contact Colectin.
- How do I manage cookies?
Press Configure cookies to open the cookie settings, with the categories Necessary, Analytics and Marketing. Read the cookie policy.
Need more help?
Write to us from the support chat or by email.