How do I delete my account?

In Account settings > Security (or in Profile), press Delete account and type ELIMINAR to confirm. It is immediate and cannot be undone. Read deleting your account.

Why can't I delete my account?

You cannot while you have something open: orders in progress, a payment in progress, an open dispute, a payout that has not reached your bank, a wallet balance, a debt, an active subscription, an open offer or a pending DAC7 tax data request. A subscription already set to cancel at the end of the period does not block it, and the screen tells you what is missing. Read deleting your account.

Which data is deleted and which is kept?

Your profile is anonymised and your personal data is deleted, such as addresses, favourites, notifications, cart and billing details. Orders, wallet movements, invoices, dispute evidence and Stripe records are kept anonymised for 7 years. Read deleting your account.

How do I download my data?

In Account settings > Privacy > Download your data, press Download data and your browser saves a JSON file at once. It includes at most the 5,000 most recent records of each section; if it was cut, write to support@colectin.com and we send you the full history within 30 days. Read deleting your account and downloading your data.

How do I report a listing?

On the piece page, press Report this listing: your email app opens with a prepared message to support@colectin.com. Read how to contact Colectin.

How do I change my password or email?

Updated October 24, 2026

Change the password

Go to Account settings > Security and open the Password row. There is no current and new password form: Colectin emails you a secure link, and the link opens the page where you set the new one. After the change, your other sessions are signed out and this device stays signed in.

If you do not remember the password, use Forgot password? on the sign-in screen. You get the same kind of link by email.

Sign in without a password

You can sign in with your email or with Google. You also have Email me a sign-in link: you get a link by email that signs you in without a password, useful if you do not have one saved. The answer is always the same, whether or not an account exists with that email.

Change the email

There is no action to change the email from settings. In Profile, the email is read-only, with a note that it is the one you sign in with. If you need to change it, write to support@colectin.com.

Sign out

Sign out in the account menu closes only this browser or device. There is no sign out of all sessions button and no active sessions list in settings. Changing the password is how you end the other sessions.

Signing out also stops push notifications on this device and clears unsent sell and sign-up drafts from the browser.

FAQs on this topic

How do I delete my account?: In Account settings > Security (or in Profile), press Delete account and type ELIMINAR to confirm. It is immediate and cannot be undone. Read deleting your account.
Why can't I delete my account?: You cannot while you have something open: orders in progress, a payment in progress, an open dispute, a payout that has not reached your bank, a wallet balance, a debt, an active subscription, an open offer or a pending DAC7 tax data request. A subscription already set to cancel at the end of the period does not block it, and the screen tells you what is missing. Read deleting your account.
Which data is deleted and which is kept?: Your profile is anonymised and your personal data is deleted, such as addresses, favourites, notifications, cart and billing details. Orders, wallet movements, invoices, dispute evidence and Stripe records are kept anonymised for 7 years. Read deleting your account.
How do I download my data?: In Account settings > Privacy > Download your data, press Download data and your browser saves a JSON file at once. It includes at most the 5,000 most recent records of each section; if it was cut, write to support@colectin.com and we send you the full history within 30 days. Read deleting your account and downloading your data.
How do I report a listing?: On the piece page, press Report this listing: your email app opens with a prepared message to support@colectin.com. Read how to contact Colectin.

Need more help?

Write to us from the support chat or by email.

Go to support

support@colectin.com