Delete your account and download your data
Updated October 24, 2026
Download your data
Go to Account settings, Privacy, and press Download data under Download your data. Your browser saves a JSON file named colectin-data-YYYY-MM-DD.json at once.
The file includes your profile, addresses, items, orders, offers, reviews, messages sent and received, saved items, sellers you follow, plan, disputes and wallet. It leaves out other people's private details. Invoices are in Documents, not in this file.
The file includes at most the 5,000 most recent records in each section. If it was cut, the page tells you. In that case write to support@colectin.com and we send you the full history within 30 days.
Delete your account
Deleting the account is immediate and cannot be undone. There is no waiting period. It is in Account settings, Security and in Profile, with the button Delete account. To confirm, type ELIMINAR.
What must be closed
You cannot delete the account if any of these is open. The screen tells you which:
- orders in progress, as buyer or as seller
- a payment in progress
- an open dispute, or an open dispute with the bank
- a payout that has not yet reached your bank
- a wallet balance
- an outstanding debt
- an active subscription
- an open offer, sent or received
- a pending DAC7 tax data request
A subscription that is already set to cancel at the end of the period does not block deletion. Promotional credit does not block it, but it is lost.
What happens when you delete it
Your profile is anonymised and your personal data is removed: addresses, favourites, follows, notifications, cart and billing details. The content of messages, review comments and offer texts is erased. Your active items are removed from sale, profile photos are deleted, all your sessions end and the account is banned.
For 7 years, the legal retention period, we keep these anonymised: orders, wallet movements, invoices, dispute evidence and Stripe records.