How do I delete my account?

In Account settings > Security (or in Profile), press Delete account and type ELIMINAR to confirm. It is immediate and cannot be undone. Read deleting your account.

Why can't I delete my account?

You cannot while you have something open: orders in progress, a payment in progress, an open dispute, a payout that has not reached your bank, a wallet balance, a debt, an active subscription, an open offer or a pending DAC7 tax data request. A subscription already set to cancel at the end of the period does not block it, and the screen tells you what is missing. Read deleting your account.

Which data is deleted and which is kept?

Your profile is anonymised and your personal data is deleted, such as addresses, favourites, notifications, cart and billing details. Orders, wallet movements, invoices, dispute evidence and Stripe records are kept anonymised for 7 years. Read deleting your account.

How do I download my data?

In Account settings > Privacy > Download your data, press Download data and your browser saves a JSON file at once. It includes at most the 5,000 most recent records of each section; if it was cut, write to support@colectin.com and we send you the full history within 30 days. Read deleting your account and downloading your data.

How do I report a listing?

On the piece page, press Report this listing: your email app opens with a prepared message to support@colectin.com. Read how to contact Colectin.

How do I choose which notifications and emails I get?

Updated October 24, 2026

Where you choose

In Account settings > Notifications you have a table with ten categories and three channels: Email, Push and In-app. Each cell is a switch and Save sends only the changes.

The categories are: Account, Orders & shipping, Offers, Disputes, Messages, Wallet & payments, Plan & billing, Your collection, Activity, and News & offers.

What cannot be turned off

Notices about your account, your orders, your payments, your disputes and your own plan are mandatory and ignore mutes: they affect your security, your money or an order in progress. Those cells appear locked, with a line explaining why. Pairs a category does not use appear empty.

Marketing

Only News & offers is marketing. It is off until you turn it on at sign-up or here. Every other category starts on.

Unsubscribing from a marketing email stops marketing only; never transactional or billing notices.

Push on this device

If your browser has not decided yet, you see the Turn on notifications on this device button, which asks for permission. If you have blocked them, a notice tells you to allow Colectin notifications in your browser settings, because asking again from the page does nothing. The push switches stay editable either way, because the preference belongs to your account.

Language

Emails and notifications arrive in the language saved on your account. You choose it at sign-up and change it in Account settings > Language: Español, English or Català.

FAQs on this topic

How do I delete my account?: In Account settings > Security (or in Profile), press Delete account and type ELIMINAR to confirm. It is immediate and cannot be undone. Read deleting your account.
Why can't I delete my account?: You cannot while you have something open: orders in progress, a payment in progress, an open dispute, a payout that has not reached your bank, a wallet balance, a debt, an active subscription, an open offer or a pending DAC7 tax data request. A subscription already set to cancel at the end of the period does not block it, and the screen tells you what is missing. Read deleting your account.
Which data is deleted and which is kept?: Your profile is anonymised and your personal data is deleted, such as addresses, favourites, notifications, cart and billing details. Orders, wallet movements, invoices, dispute evidence and Stripe records are kept anonymised for 7 years. Read deleting your account.
How do I download my data?: In Account settings > Privacy > Download your data, press Download data and your browser saves a JSON file at once. It includes at most the 5,000 most recent records of each section; if it was cut, write to support@colectin.com and we send you the full history within 30 days. Read deleting your account and downloading your data.
How do I report a listing?: On the piece page, press Report this listing: your email app opens with a prepared message to support@colectin.com. Read how to contact Colectin.

Need more help?

Write to us from the support chat or by email.

Go to support

support@colectin.com