How do I delete my account?

In Account settings > Security (or in Profile), press Delete account and type ELIMINAR to confirm. It is immediate and cannot be undone. Read deleting your account.

Why can't I delete my account?

You cannot while you have something open: orders in progress, a payment in progress, an open dispute, a payout that has not reached your bank, a wallet balance, a debt, an active subscription, an open offer or a pending DAC7 tax data request. A subscription already set to cancel at the end of the period does not block it, and the screen tells you what is missing. Read deleting your account.

Which data is deleted and which is kept?

Your profile is anonymised and your personal data is deleted, such as addresses, favourites, notifications, cart and billing details. Orders, wallet movements, invoices, dispute evidence and Stripe records are kept anonymised for 7 years. Read deleting your account.

How do I download my data?

In Account settings > Privacy > Download your data, press Download data and your browser saves a JSON file at once. It includes at most the 5,000 most recent records of each section; if it was cut, write to support@colectin.com and we send you the full history within 30 days. Read deleting your account and downloading your data.

How do I report a listing?

On the piece page, press Report this listing: your email app opens with a prepared message to support@colectin.com. Read how to contact Colectin.

Why is my account suspended or blocked?

Updated October 24, 2026

What they mean

A suspension or a block is decided by an admin, with a stored reason.

Away mode is not a suspension: you choose it, your shop and profile stay public, and you can keep shipping orders, declining offers and using the wallet.

While you are suspended

You see a permanent notice at the top of every page saying that your account is under review, that you cannot send messages, buy, sell or leave reviews, and that, if you have a wallet balance, you should write to us from support so we can sort it out.

You cannot send messages, create items, buy, send or answer offers, activate or buy boosts, request valuations, confirm deliveries, mark shipments or cancel. If you have an outstanding balance from a chargeback, you cannot buy, sell or withdraw until you settle it with Settle now.

Where you see the reason

Account status (/account/status) lists active warnings with their date and category, or "No active warnings on record.". Warnings clear automatically 6 months after they are issued.

If you are suspended, the page shows the reason and the Appeal via email button, which opens a message to support@colectin.com. If you are blocked, you see only the message and there is no appeal button.

What happens to your listings

If you are blocked, your open offers are closed and nobody can pay you: the buyer gets a notice before any charge.

FAQs on this topic

How do I delete my account?: In Account settings > Security (or in Profile), press Delete account and type ELIMINAR to confirm. It is immediate and cannot be undone. Read deleting your account.
Why can't I delete my account?: You cannot while you have something open: orders in progress, a payment in progress, an open dispute, a payout that has not reached your bank, a wallet balance, a debt, an active subscription, an open offer or a pending DAC7 tax data request. A subscription already set to cancel at the end of the period does not block it, and the screen tells you what is missing. Read deleting your account.
Which data is deleted and which is kept?: Your profile is anonymised and your personal data is deleted, such as addresses, favourites, notifications, cart and billing details. Orders, wallet movements, invoices, dispute evidence and Stripe records are kept anonymised for 7 years. Read deleting your account.
How do I download my data?: In Account settings > Privacy > Download your data, press Download data and your browser saves a JSON file at once. It includes at most the 5,000 most recent records of each section; if it was cut, write to support@colectin.com and we send you the full history within 30 days. Read deleting your account and downloading your data.
How do I report a listing?: On the piece page, press Report this listing: your email app opens with a prepared message to support@colectin.com. Read how to contact Colectin.

Need more help?

Write to us from the support chat or by email.

Go to support

support@colectin.com