How do I delete my account?

In Account settings > Security (or in Profile), press Delete account and type ELIMINAR to confirm. It is immediate and cannot be undone. Read deleting your account.

Why can't I delete my account?

You cannot while you have something open: orders in progress, a payment in progress, an open dispute, a payout that has not reached your bank, a wallet balance, a debt, an active subscription, an open offer or a pending DAC7 tax data request. A subscription already set to cancel at the end of the period does not block it, and the screen tells you what is missing. Read deleting your account.

Which data is deleted and which is kept?

Your profile is anonymised and your personal data is deleted, such as addresses, favourites, notifications, cart and billing details. Orders, wallet movements, invoices, dispute evidence and Stripe records are kept anonymised for 7 years. Read deleting your account.

How do I download my data?

In Account settings > Privacy > Download your data, press Download data and your browser saves a JSON file at once. It includes at most the 5,000 most recent records of each section; if it was cut, write to support@colectin.com and we send you the full history within 30 days. Read deleting your account and downloading your data.

How do I report a listing?

On the piece page, press Report this listing: your email app opens with a prepared message to support@colectin.com. Read how to contact Colectin.

How do I manage cookies and my privacy?

Updated October 24, 2026

Configure cookies opens the categories Necessary, Analytics and Marketing, and you can accept all, reject all or choose by category. The full policy is on the cookies page.

Your data

In Settings, Privacy, you have Download your data. It builds a JSON file with your profile, addresses, items, orders, offers, reviews, messages sent and received, saved items, sellers you follow, plan, disputes and wallet.

The file downloads immediately in your browser and does not include other people's private details. Invoices and receipts are not in that file: they are in Documents.

The export limit

The export includes at most the 5,000 most recent records in each section. If the file was cut, the page says so and asks you to write to support@colectin.com for the full history, which is sent within 30 days.

News emails

The news and offers box is optional and starts unticked: you only get those emails if you tick it.

FAQs on this topic

How do I delete my account?: In Account settings > Security (or in Profile), press Delete account and type ELIMINAR to confirm. It is immediate and cannot be undone. Read deleting your account.
Why can't I delete my account?: You cannot while you have something open: orders in progress, a payment in progress, an open dispute, a payout that has not reached your bank, a wallet balance, a debt, an active subscription, an open offer or a pending DAC7 tax data request. A subscription already set to cancel at the end of the period does not block it, and the screen tells you what is missing. Read deleting your account.
Which data is deleted and which is kept?: Your profile is anonymised and your personal data is deleted, such as addresses, favourites, notifications, cart and billing details. Orders, wallet movements, invoices, dispute evidence and Stripe records are kept anonymised for 7 years. Read deleting your account.
How do I download my data?: In Account settings > Privacy > Download your data, press Download data and your browser saves a JSON file at once. It includes at most the 5,000 most recent records of each section; if it was cut, write to support@colectin.com and we send you the full history within 30 days. Read deleting your account and downloading your data.
How do I report a listing?: On the piece page, press Report this listing: your email app opens with a prepared message to support@colectin.com. Read how to contact Colectin.

Need more help?

Write to us from the support chat or by email.

Go to support

support@colectin.com