How do I delete my account?

In Account settings > Security (or in Profile), press Delete account and type ELIMINAR to confirm. It is immediate and cannot be undone. Read deleting your account.

Why can't I delete my account?

You cannot while you have something open: orders in progress, a payment in progress, an open dispute, a payout that has not reached your bank, a wallet balance, a debt, an active subscription, an open offer or a pending DAC7 tax data request. A subscription already set to cancel at the end of the period does not block it, and the screen tells you what is missing. Read deleting your account.

Which data is deleted and which is kept?

Your profile is anonymised and your personal data is deleted, such as addresses, favourites, notifications, cart and billing details. Orders, wallet movements, invoices, dispute evidence and Stripe records are kept anonymised for 7 years. Read deleting your account.

How do I download my data?

In Account settings > Privacy > Download your data, press Download data and your browser saves a JSON file at once. It includes at most the 5,000 most recent records of each section; if it was cut, write to support@colectin.com and we send you the full history within 30 days. Read deleting your account and downloading your data.

How do I report a listing?

Q: How do I report a listing?

On the piece page, press Report this listing: your email app opens with a prepared message to support@colectin.com. Read how to contact Colectin.

Updated October 24, 2026

On the listing page you have Report this listing. It opens your email app with a prepared message to support@colectin.com.

What the message includes

The message carries the listing's title, its link and its identifier, so you do not have to copy them by hand. Add whatever you think is needed and send it.

Reporting goes by email: there is no form inside Colectin.

If the problem is a person

Write to support@colectin.com with their username and what happened.

If a listing looks fake or misleading to you, report it that way.

If the problem is with an order

A listing report is not a case. If you have already bought and something went wrong, open a case from the order with I have an issue, which has its own deadlines and evidence.

FAQs on this topic

How do I delete my account?: In Account settings > Security (or in Profile), press Delete account and type ELIMINAR to confirm. It is immediate and cannot be undone. Read deleting your account.
Why can't I delete my account?: You cannot while you have something open: orders in progress, a payment in progress, an open dispute, a payout that has not reached your bank, a wallet balance, a debt, an active subscription, an open offer or a pending DAC7 tax data request. A subscription already set to cancel at the end of the period does not block it, and the screen tells you what is missing. Read deleting your account.
Which data is deleted and which is kept?: Your profile is anonymised and your personal data is deleted, such as addresses, favourites, notifications, cart and billing details. Orders, wallet movements, invoices, dispute evidence and Stripe records are kept anonymised for 7 years. Read deleting your account.
How do I download my data?: In Account settings > Privacy > Download your data, press Download data and your browser saves a JSON file at once. It includes at most the 5,000 most recent records of each section; if it was cut, write to support@colectin.com and we send you the full history within 30 days. Read deleting your account and downloading your data.
How do I report a listing?: On the piece page, press Report this listing: your email app opens with a prepared message to support@colectin.com. Read how to contact Colectin.

Need more help?

Write to us from the support chat or by email.

Go to support

support@colectin.com