Buying
Buying, offers, lots and payments.
- Colectin fee
The Colectin fee is charged to the buyer on top of the seller's price and shipping. It is never part of the seller's amount: the item price and, when the seller arranges shipping, its cost are entirely the seller's money.
- How to buy a piece
Buy now, make an offer or build a lot, and pay for everything in one step.
- How to pay and use your wallet
Pay by card or with your wallet balance, and use a promo code.
- How does the cart work and how do I pay several sellers at once?
Your cart groups pieces by seller and you can pay several sellers in one payment, choosing the shipping for each parcel.
- What is a lot and how do I offer for several pieces?
A lot gathers 2 or more pieces from the same seller for a single total amount, and you negotiate it with one offer.
- How do I know if the seller is an individual or a business?
A Business account is a professional seller. That changes your withdrawal rights and when the seller gets paid.
- What happens if the payment does not go through?
If your bank does not approve the payment nothing is charged, and you can try again or choose another method.
- How do I use a promo code?
Type the code in the payment box. It does not work on multi-seller purchases and it needs the minimum the payment shows.
- How do I save favourites and follow sellers?
Tap Save on an item and Follow on a seller. Your saved items are in Saved and what you follow ranks higher in your personal feed.
Frequently asked questions
- How much does it cost to buy on Colectin?
You pay the piece price, shipping and the Colectin fee: 8.5% of the item price plus 2.00 EUR per item or lot, plus the VAT that applies. Read what the fee includes and how to buy a piece.
- How do I make an offer?
If the seller accepts offers, press Make an offer, type your amount and press Send offer. Nothing is charged when you send it, and if the seller accepts it you have 72 hours to pay. Read how to buy a piece.
- How long does the seller have to answer my offer?
30 days. Those 30 days start again with every counter offer, yours or the seller's, and if nobody answers the offer expires. Read how to buy a piece.
- How does the cart work?
Your cart groups pieces by seller. You can pay several sellers in one payment and you choose a shipping option for each parcel. Read how to buy a piece.
- What is a lot?
A lot is a set of 2 or more pieces from the same seller for which you offer a single total amount. It holds at most 20 items and 30 kg, and ships as one parcel. Read how to buy a piece.
- What can I pay with, and can I use my wallet balance?
You can pay by card (with Apple Pay and Google Pay on devices that support them) and with Link. If you have a balance, choose Use my wallet balance and your card pays the rest; if the balance covers everything, no card is charged. Read how to pay and use your wallet.
- What happens if my card payment is not approved?
If your bank does not approve the payment, nothing is charged and you can try again or choose another method. When you start the purchase, the piece is held for you for 10 minutes, and when you move on to payment you have 15 minutes to complete it. Read how to pay and use your wallet.
Need more help?
Write to us from the support chat or by email.