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How do I answer an offer?

Updated November 10, 2026

When you receive an offer, you can Accept, Decline or Counter. If you decline, you can add a reason, but it is optional.

The deadline

You have 30 days to answer an offer. The 30 days start again with every counter offer, yours or the other person's. If nobody answers, the offer expires.

Who can answer

Only a pending offer or a counter offer can be accepted or countered, and only by the person whose turn it is.

When a new offer is refused

Colectin refuses a new offer in these cases:

  • The piece belongs to the buyer.
  • The piece is already sold or reserved.
  • The seller has closed their account, has it blocked or has the shop in Away mode.
  • The buyer's account country is not in the seller's list of countries they sell to.

After an offer closes

The buyer can use Re-offer to send another one. They can also withdraw their pending offer with Withdraw or change it with Modify, which replaces their own pending offer.

Read what a lot is and how to offer for several pieces, how to buy a piece and what happens if the payment does not go through.

FAQs on this topic

How do I sell a piece?

Adding an item has four steps: Photos, Details, Provenance (optional) and Price & shipping. At the end you choose List it to put it up for sale, or Save to collection if you do not want to sell it yet. Read how to sell a piece.

Does Colectin charge the seller a fee?

No. Colectin charges the seller no commission on a sale and you are credited the item price. The buyer pays the fee, on top of the price. You only pay, if there are any, shipping surcharges or return labels at your expense. Read how to sell a piece.

Can I start with photos and let Colectin fill in the details?

Yes. Upload your photos and Colectin identifies the piece and fills in the details for you; review the highlighted fields before continuing. Read how to sell a piece.

What photos do I need?

Photos are JPG, PNG or WEBP and you need at least one. The first one is the cover and you can change it with Set as cover. See the photo guide and read how to sell a piece.

Can I import my listings from another marketplace?

Yes: paste the links to your listings (one per row, several at once) and Colectin fills in the details. Rookie has 5 imports for life; All Star and Legend are unlimited, and Legend can also import a whole seller profile. Read how to sell a piece.

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