Right of withdrawal

COLECTIN APP, S.L.
Last updated · 24 October 2026

When you buy as a consumer from a professional seller on Colectin, you can withdraw from the purchase within 14 days without giving any reason. This page explains how.

Who has this right

It applies when you buy as a consumer (not for your business) from a professional seller. Professional sellers are marked on the item page and at checkout, where you are also reminded that you pay the return shipping.

Purchases from private sellers do not carry this right. If something is wrong with an item from any seller, you can open a dispute from your order.

The 14 days

You have 14 days to tell us you want to withdraw. They count from the day you receive the item:

• Colectin shipping: from the day the carrier delivers the parcel. Items that travel in the same parcel count from that parcel's delivery.
• Meetup (hand over in person): from the day of the handover.
• Shipping arranged by the seller: from the day you confirm you received it or, if you do not confirm, 7 days after the seller marks it as shipped.

How to withdraw

Open the order and press "Withdraw from the purchase". You can give a reason, but you do not have to. Your request is dated the moment you send it, and that is the date that counts for the deadline.

You can also send us the model form below, or any clear statement that you want to withdraw, at support@colectin.com.

Colectin checks your request within 2 business days and tells you how to send the item back. A request is only turned down when the purchase is not covered by this right, never because of your reason.

Sending the item back

Send the item back within 14 days of your request, the way that matches your order:

• Colectin shipping: get a prepaid Correos label from your order and drop the parcel off at Correos. If we cannot create the label, we will contact you to explain how to send it back.
• Shipping arranged by the seller: follow the instructions the seller gives you in the order (or, if there are none, send it with a tracked service) and add the tracking number to your order.
• Meetup: hand it back to the seller in person.

You always pay the return shipping. With Colectin shipping, the label's cost (its price plus your country's VAT) is deducted from your refund, never more than the refund. With shipping arranged by the seller, if the seller gives you the label or pays the postage, they may deduct it from your refund, with a receipt and never more than the outbound shipping you paid, as long as they tell you before you send the item. A meetup has no shipping cost.

Your refund

We refund the item price and the standard delivery cost within 14 days of your request. The Colectin fee (buyer protection and the fixed fee) is not refunded, because the service was fully provided when the item was delivered to you. We may wait until the item is back with the seller, or until you show you have sent it. Any return cost and loss in value are deducted from the refund. Once the item reaches the seller, they have 48 hours to inspect it; after that, the refund is paid automatically. A meetup has no inspection period.

The refund goes back to the payment method you used, unless we agree otherwise.

Handle the item as you would in a shop. If it comes back used beyond what is needed to check what it is, its features and how it works, the loss in value can be deducted from the refund.

Exceptions

The right does not apply to items made to your specifications or clearly personalised for you, such as an autograph dedicated to you at your request.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: the seller (name and address shown on the order), care of COLECTIN APP, S.L., Carrer de Muntaner 248, 2º 1ª, 08021 Barcelona, Spain. support@colectin.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.